What NCP’s administration tells us about the future of parking.
The recent news of NCP entering administration marks a significant moment for the parking sector. Our thoughts are with the colleagues and partners affected.
It also raises an important question about the future of parking.
For many years, the industry has operated on what has often been described as a “grudge purchase” model, where parking is something people must pay for, rather than a service designed around their needs.
Over time, this creates a disconnect.
When parking is treated purely as a revenue mechanism, opportunities are missed:
- To improve customer and resident experience
- To better support clients and communities
- To use data to optimise how spaces are used
What we are now seeing is a shift.
The traditional model, built on fixed assumptions about behaviour and demand, is becoming less reliable in a changing world.
The future of parking lies in a different approach:
- Understanding how people use spaces
- Designing flexible, site-specific solutions
- Supporting clients with both operational and strategic insight
- Recognising the human impact behind every interaction
At Agena Group, this is the approach we have been building towards, working with clients across sectors to rethink how parking can support better outcomes.
Because parking is not just infrastructure.
It is a service that touches everyday experiences, for residents, patients, customers and communities.
And the organisations that succeed will be those that understand that difference.
